Our Service Process
Clearmysnow has been operating since 2006 and the management has been providing property maintenance services for over 25 years. We are very well equipped to handle nature’s elements and to weather any storm – with an ever-growing fleet of trucks & tractors, and more than a dozen staff on-call, we can tackle every snowstorm that Canada has to offer.
About Our Service
To ensure smooth season overall, we meticulously plan and organize our winter routes. All of our drivers complete several runs before a single snowflake even hits the ground in order to make necessary optimizations and improvements.
We also install stakes in the lawn next to your driveway to ensure that our drivers can easily spot your property on service day. The marker also indicates the edge of your driveway and helps protect your lawn from getting scraped by the plows or blowers.
During the winter season, we actively monitor the weather for any possible snow events. We post frequent updates whenever there is a potential of snow, so that our clients can always be certain whether we will be servicing.
Since our crews are dispatched only after 5cm of snow has accumulated, we always take into consideration the different areas of our territory. Sometimes the lake effects causes flurries near the water, while other times, it sends the clouds further north.
Once 5cm of snow has fallen, our crews are sent to their routes. Each route is covered by a dedicated plow driver and a shoveller. We continuously update and optimize our routes to ensure efficient service and the fastest possible service times.
Our office staff monitor our crews’ progress with GPS tracking installed in all vehicles. In case of any slowdowns or breakdowns, our staff are able to assign nearby vehicles to service any outstanding properties.
Communication and Followup
As soon as a property has been serviced, the client is sent an automated email – provided that an email exists on file. We post all service updates online as soon as they become available, including potential storms, partial service days, and full service updates.
In cases of severe weather and extraneous circumstances, we post more detailed and more frequent updates regarding any relevant information. In any event, our call center is available around the clock to address any questions or concerns directly over the phone.
Learn more about the benefits of our service, including live vehicle tracking, automated email notifications, 24-hour call center, and more.
Frequently Asked Questions
Read through some of the most frequently asked questions relating to our service, collection of information, and payment security.
Browse through our updates section to see what we’ve been up to and view the latest announcements. You can also check the weather!